Welcome to All-generic-meds.com

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Frequently Asked Questions

I do not receive your messages, what to do?
Please, try to avoid using internet providers such as Hotmail, Libero, Alice, t-online.de, freenet.de, aol.de. because these providers are many spam filters and they do not allow receiving our messages.
Also, another alternative is to contact us via the Live Chat Support. 

What does the term "generic" mean? Do generic drugs contain the same active ingredients as the brand ones? 
The difference between a brand name medicine and a generic one is only in the name, shape and price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer can not possess a patent for a chemical agent. This is why manufacturers of generic medications can legally produce the so-called "generics". They are chemically the same, and since the active ingredient is identical, they have the same medical effect. Thus buying a generic medication one pays less but gets the same result. Names of meds can change according to producers.

The product that i received don't look like on the picture

On the site te picture is only for general information since the products can be different ( form, color, aspect ) This depends on manufacturer that produce this medication in Europe or in Asia if we talk about generics.

Why are generic medicines so cheap? 
Unlike generic drugs, most of the costs incurred by original manufacturers of brand name drugs are for research, development and advertising. The expense of obtaining FDA approval in the United States is enormous. The manufacturers of generic drugs do not have to absorb or recover these costs. Consequently, there are significant cost savings and after generic pharma industries don’t pay advertising and researches. 

Is it safe to fill in my credit card details on your website? 
We take the security of our customers as a very serious matter, and thus we take reasonable steps to protect your information. For submitting the order you are redirected to the secure order page. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers. This means that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our company that processes credit cards. Please remember that a secure page begins with "https:" while unsecure ones begin with "http:" without the "s" at the end. 

Order checking

It takes 24 hours to check your order. Only after this the order will be avilable into your account with "Pending" status that means that order has been accepted or "Declined"

Do you sell original drugs? 
Yes, we also sell some original medicines. For example: Viagra by Pfizer, Cialis by Lilly ICOS and Levitra by Bayer. 

I forgot my account password. What can I do? 
If you forgot your password, contact Live Support or send a messagge through "Contact us".

What are your payment methods? 
At the moment we have the following payment methods: 
1. Payment by credit card: VISA,VISA Electron,Postepay,Mastercard,AMEX
2. Bank transfer
3. Bitcoin, Paypal
When will the amount required be charged from my credit card? 
The amount will be charged from your credit card at the time the order is processed and accepted by our card processor. Usually it takes about 12/24 hours to process the order.

Do you ship to my area? 
Orders are delivered in all countries ; exeption makes USA.

How do I check the status of my order? 
 There are 2 options to do this: 
1. Contact our support team through email or through the "Live Support" service, where one of our operators - through a chat - will be happy to answer to all your questions. 
2. Check the status into your account with us, section “ My orders”

Do generic drugs take longer to work? 
No. When a manufacturer wants to market a generic version of a drug, the FDA must provide proof that the generic functions in the body are just the same like the brand name drugs and in the same time compared to brand name drugs. 

Are there any hidden costs? 
No. You will not pay more than the prices that were anticipated.

What type of package will be used to deliver my medication? 
Your medications will be delivered in discreet packaging to ensure safety and to respect your privacy and security against tampering. No statement in relation to the content and sender. 
In case your package arrives tampered with or something is wrong, please contact us immediately. 

Which courier is used for shipping? 
We use different courriers depends of the country where are you from

How can your prices be so low? 
We keep our prices low and our quality of higher level, simply by reducing costs where possible. Low margins, small staff, batch shipping, more customers, no physical distribution center, and more. Transferring our business to the web reduced our maintenance costs by 50%, and enabled us to offer our customers much more affordable prices. By working online, we save on rent fees, employees, equipment, and pass the savings on to you. 

Do I have problems at customs? 
Customs will not hold our products as long as they are shipped to an EU country, so no Customs !

Is the delivery of your parcel anonymous? 
Our packages are all "Discreet Shipping", this means that the shipment is anonymous and there is nothing written on the package that refers to the contents of the package. 

How can i contact you if I have questions?
Use our Live Chat Support, if it is offline then leave a messagge and we will get back to you.